Those charges were applied to von Sacken's account, despite her contract — which says incoming texts are free. Von Sacken said when she called Rogers to complain, she was put on hold and told a manager would call her back, but she said no one did. She then complained to the Better Business Bureau. BBB records show Rogers responded to that complaint by saying, "Mrs. Von Sacken's teenage girls generate thousands of texts every month, to and from their 10 unlimited numbers.
Her year-old daughter sent and received close to 6, texts in one month — that's per day — to and from those numbers. Von Sacken said the numbers illustrate just how difficult it is for parents to police text messaging by teenagers.
Her son Jamie works part-time while attending school and is supposed to pay for his own extra cellphone charges. He said trying to control incoming texts has been very difficult.
Rogers spokesperson Sara Holland refused CBC's request for an interview, but responded in an email that the company spells out its right to change its services and fees in another document, called a terms of service, which is separate from von Sacken's written contract. Holland pointed to one of several clauses, which states: "Unless otherwise specified in the service agreement, we may change, at any time, any charges, features, content, programming, structure or any other aspects of the services, as well as any term or provision of the service agreement, upon notice to you.
Von Sacken said she was careful to keep every piece of paper relating to her Rogers contract, but never received the terms of service. Every month we feature a fabulous staff member and ask them 10 important questions. My parents have always be a huge support to me. My husband and kids have always encouraged me along the way to never give up on finishing my degree. Many friends have been wonderful and have always been there with listening ears.
My mom saved calendar pictures for many years hoping that I would become a teacher so that I would use all the pictures for my bulletin boards! I was determined to do something, different. I ended up taking an Associate Science Degree in Office Administration and I worked for two years as a medical secretary.
There was something missing. I was asked if I would be interested to teach grades in the local Adventist Elementary School where we were living. Three days later, without any experience or education classes, I started teaching all subjects to nine students. Is that how it supposed to be? Im so sure that I have the my10 canada wide plan, as ive checked numerous times. Someone help! Thank you! That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers.
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